A. Information Collected
This privacy policy applies only to information collected on the Site and does not apply to information collected by helere.com through any other means.
We collect two types of information from visitors to the Site: (1) Personally Identifiable Information; and (2) Non-Personally Identifiable Information, such as your IP address or cookies.
(1) Personally Identifiable Information
"Personally Identifiable Information" is information that identifies you personally, such as your name, date of birth, address, telephone number, email address, or company name. helere.com collects and stores the personally identifiable information that you have provided to us. Here are some examples of manners in which we may collect your personally identifiable information on the Site:
- We may collect your name, address, email address, telephone number, and/or fax number when you register for or create an account;
- We may collect your email address, first and last name and zip code if you sign up for an online newsletter;
- We may collect your name and email address if you contact us with a question;
- We may collect your first and last name, date of birth, and email address if you choose to participate in a contest or sweepstakes;
- We may collect your first and last name, your address, and your credit card and billing information if you make a purchase of a product or service.
The above list provides an example of the personally identifiable information that may be collected on the Site. If you do not want helere.com to collect your personally identifiable information, please do not provide it to us.
(2) Non-Personally Identifiable Information
"Non-Personally Identifiable Information" can be technical information or it can be demographic information, such as your age, gender or interests. Non-personally identifiable information does NOT identify you personally. Here are some examples of the non-personally identifiable information that is collected via the Site and a description of how this information is used:
- IP Address: Your IP address is a number that lets computers attached to the Internet know where to send you data. We use this information to deliver webpages, tailor our Site to user interests and measure site traffic.
- Cookies: A small text file to record your site activity. You may block cookies via browser settings, but personalized features may become unavailable. Flash/Adobe cookies may not be cleared with standard browser cookie deletion.
- Web Beacons: Tiny embedded graphics to count page visitors and measure advertising campaign performance, can track email open status.
- Demographic Information: Voluntarily provided gender, age, zip code and interests for personalized services and trend analysis. Aggregated anonymous data also counts as non-personal information.
We collect the above non-personally identifiable information from all visitors to our Site. If you do not want helere.com to have access to this information, please do not visit our Site.
B. Use of Information Collected Via the Site
(1) Personally Identifiable Information
We use your personally identifiable information primarily for the following purposes:
- Deliver information, newsletters or other products and services you request or purchase;
- Send special offers, updates and promotional materials from us or third parties;
- Complete transactions or services you requested;
- Fulfill promotion and sweepstakes terms;
- Optimize site relevance and create personalized content;
- Notify you of material privacy policy updates;
- Grant access to restricted member-only site areas;
- Respond to your customer inquiries.
(2) Non-Personally Identifiable Information
Non-personally identifiable information is used as described above and in other ways permitted by applicable laws, including combining non-personally identifiable information with personally identifiable information.
C. Sharing and Disclosure of Information
(1) Personally Identifiable Information
We may share or disclose your personally identifiable information in the following instances:
- (i) To fulfill requested services, prize delivery and sweepstakes administration;
- (ii) To affiliates, partners, marketers and third parties for business research and promotional outreach;
- (iii) To third-party service providers handling order fulfillment, customer service, data analysis and promotion management;
- (iv) Payment processors to complete your online purchases and credit card verification;
- (v) To comply with legal obligations, protect our property and user safety;
- (vi) During corporate reorganization, merger, acquisition or asset sale;
- (vii) Share aggregated anonymous statistical data with third-party analysts;
- (viii) Fraud verification with third-party payment screening services.
Except as described in this Privacy Policy or at the time we request the information, we do not otherwise use, share or otherwise disclose your personally identifiable information to any third parties.
(2) Non-Personally Identifiable Information
We use non-personally identifiable information collected on the Site in the manner disclosed above, and may share this non-personal information with third parties.
D. Collection and Use of Information from Children Under the Age of 13
The Site does not knowingly target children under the age of 13 and we do not collect personal information from any child under the age of 13. In the event we learn that such information has been provided to the Site, we will delete or destroy it immediately.
E. International Transfer of Information
If you choose to provide us with personally identifiable information, helere.com may transfer that information to its affiliates, subsidiaries or authorized third parties across international borders to the United States.
EU visitors note: US data protection regulations differ from EU standards. By submitting personal data, you consent to cross-border data transfer and usage per this privacy policy.
F. Your Rights
(1) Access, Correction and Deletion of your Personal Information
You have the right to access, correct, or delete the personal information that we collect. We may verify your identity before processing your data request. Certain legal requirements may restrict full data deletion or access. You can edit data via your account panel or contact our support team.
(2) Unsubscribe from Marketing Communications
Mandatory transactional emails (order confirmations, payment notices, legal alerts) cannot be opted out. You may unsubscribe from promotional marketing emails via page checkboxes, support contact or the unsubscribe link within marketing emails. Unsubscribe requests may take short time to fully process.
(3) About Complaints
If you believe we have infringed your privacy rights, please submit a ticket via our Contact Us page for resolution support.
G. Forums, Chat Rooms and Other Public Posting Areas
Any information posted in public chat, forums or comment zones is publicly visible to all internet users. We are not liable for third-party misuse of information you voluntarily disclose in public areas. Avoid sharing private contact details in public posts.
H. Third Party Web Sites
This privacy policy applies solely to information collected on helere.com. Our website may contain external links to third-party sites. We hold no responsibility for their independent privacy policies, data collection standards or content.
I. Third Party Advertisers
We cooperate with third-party ad networks and advertisers. These companies may deploy cookies, web beacons and tracking tools to collect cross-site browsing data for targeted advertising. This privacy policy does not govern data collection behavior of external advertising partners.
J. Accessing Your Personally Identifiable Information and Privacy Preferences
You may view and edit your stored personal data via the My Orders page or submit an online support ticket to our customer service team. We will complete reasonable data modification requests promptly.
K. Assignment
In the event of asset sale, merger or acquisition, you authorize us to transfer all collected personal and non-personal user data to the acquiring entity as part of corporate asset transfer.
L. Changes to this Privacy Policy
We reserve the right to revise this privacy policy periodically, with the updated release date posted at the bottom of this page. For material restrictive changes to data processing rules, we will notify registered users via account email or prominent site banner and seek your consent before implementation.
M. Security
No internet data transmission can guarantee 100% absolute security. All data you submit to helere.com is transmitted at your own risk.
After receiving your data, we deploy firewalls and secure server infrastructure to prevent unauthorized access, modification or data leakage. We cannot fully eliminate all potential system breach risks. If a security breach occurs, we will notify you via email or official site notice for protective action guidance.
For policy inquiries, please contact us via email: service@helere.com. All written correspondence submitted to our support inbox will also be governed by this privacy policy.